Privacy policy

Who we are

ZestmateRobotic is a brand operated by ZestmateSolution Co., Ltd., company registration and tax ID 0105566032825, head office 153/2 Moo 1, Bang Lamung Subdistrict, Bang Lamung District, Chon Buri 20150, Thailand. We are the data controller for the personal data described here. Contact: admin@zestmaterobotic.com

What we collect

Contact details: your name, company, work email and phone or LINE ID.

Details you choose to give about your work and site: your role, type of site, province, floor area or number of rooms, beds or seats, how the work is done today, the main issues, your timing, and any notes. This includes your answers to our short survey forms in Facebook and Instagram ads.

Technical data: our hosting provider processes standard data such as IP address to deliver and protect this website. We do not use advertising cookies or analytics on this website today. If we add them, we will update this page first.

Where it comes from

Forms you fill in on this website, lead forms in our Facebook and Instagram ads (Meta passes us the answers you submit), and emails you send us.

Why we use it

To reply to you and arrange a call or a site visit you ask for, as steps before a possible contract.

To run our customer survey and understand how sites handle this work today, based on the consent you give when you submit a form. We may combine answers into summaries that do not identify anyone.

To keep a record of our conversations with you, based on our legitimate interest in running our business. We do not sell your data and we do not make automated decisions about you.

Who we share it with

Service providers that run our tools for us: Meta Platforms (Facebook and Instagram lead forms), Cloudflare (website, form storage and email routing) and Google (email inbox). They may store data outside Thailand. Where they do, we rely on the safeguards in their data processing terms, or on your consent.

We share your details with a robot maker, supplier or service partner only after telling you and getting your agreement, for example to arrange a demo. We may also disclose data when the law requires it.

How long we keep it

Up to 2 years after our last contact with you, unless you ask us to delete it sooner or the law requires us to keep it longer. Summaries that do not identify anyone may be kept longer.

Your rights

Under Thailand's Personal Data Protection Act you can ask to access and get a copy of your data, correct it, delete or anonymise it, restrict or object to its use, receive it in a usable format, and withdraw your consent at any time. Withdrawing consent does not affect what we did before. Email admin@zestmaterobotic.com and we will reply within 30 days. You can also complain to the Office of the Personal Data Protection Committee (PDPC).

Changes

When we change this policy we update this page and the date at the top.